February 3, 2016 shipping and faq

SHIPPING AND FAQ

shipping and faq

Q?  Shipping & Delivery
A. International Shipping

We offer international shipping worldwide, however there are some countries with different laws and regulations on the importation and distribution of our products. Consequently, we have certain shipping restrictions on a number of products that we know to be illegal in the country in which the restriction is in place.

Delivery Information

Standard delivery times :

We offer a number of delivery options for you when you purchase items on buycocaineshop.com and delivery times vary depending on which option you select. shipping and faq

Standard shipping – Delivery takes 5-7 working days. Cost min $20.00
Express shipping – Delivery takes 2-3 working days. Cost min $35.00
Express Overnight – Same day delivery. Cost min $50.00
International Shipping – Delivery takes 7-10 working days. Cost min $60.00

Note that the shipping cost depend also on the overall weight of your package.

We ship all orders using discreet plain packaging along with tracking numbers. Our packages do not require a supplied signature upon arrival of the shipment and are trackable in detail to the delivery address. For wholesale orders shipping is free of charge.

We use mostly usps, FedEx, DHL, or EMS services for the shipment of your order. Wholesale orders can take 3 – 6 days depending on country. Please note these times are not guaranteed by us.

Q? Return Policy
A. Items purchased with us can be returned on the following conditions:

Wrong Item Received
If your delivery is incorrect for any reason i.e. an item has been missed from your order or you have received the wrong item then we will automatically replace or refund your order at your request. If you require a refund then you must inform us immediately and not open any of the packages themselves. We will then ask you to return the goods, and upon arrival at our office we will refund you via your original payment method.

Items Faulty on Arrival
If your items turn out to be faulty on arrival then we also ask that you let us know immediately via our Contact us form, or email. Items should be returned in their original packaging with any accompanying documentation or accessories. If we can verify the fault at our end then we will issue a replacement to be sent out the very same day. We can also issue a full refund if you wish and your payment will be returned via your original payment method. We will analyze return goods and if they prove not faulty then we will return the item to you and you will be liable for the return transit costs.

Items Damaged in Transit
If any items have been damaged in transit, we ask that you report it to us immediately upon receipt of the goods. Items should be returned in their original packaging complete with accessories and documents. Once received back to our base we will issue a replacement item or refund the full value of your order via your original method of payment.

If you change your mind
If you have simply changed your mind about any item you have ordered and want to return it to us, then in line with the Distance Selling Regulations you can as long as you return it to us or inform us within the first 7 days of your purchase or receipt of the goods. The products must not be opened, used or tested and they must be returned in the exact same form as which they were received by yourself / posted by us. Again, once we have received the product back to us we will issue a full refund for you via your original payment method.

Open Packages on Arrival/shipping and faq


If your package arrives opened or ripped for any reason then we ask that you return the items if unhappy. Again we will offer you a replacement product or refund via your original payment method whichever you prefer.

Please note that the above returns policy does have some limitations and especially with Stimulants and salts due to the sensitive nature of the product, when it is been opened at all we can not accept any return.

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